STORE POLICY
Customer Care
At Queen’s Educational Resources®, we are committed to providing high-quality digital educational resources and excellent customer service. Our products are designed for educators, counselors, school professionals, parents, and others working with students and young people.
​
All products sold through this website are digital products. No physical items will be shipped unless specifically stated otherwise in the product description.
​
If you experience difficulty accessing or downloading your purchase, receive an incorrect file, or have a question about a product, please contact us at queenseducationalresources@gmail.com. We will be happy to assist you.
​
Please review product descriptions carefully before purchasing to ensure that the resource meets your needs. Because our products are digital and cannot be physically returned, all sales are final, and refunds, returns, or exchanges are not available once a digital product has been purchased.
​
All Queen’s Educational Resources® products are protected by copyright. Purchasing a resource does not transfer copyright or ownership of the material. Unless otherwise stated, your purchase grants you a license to use the resource in accordance with the applicable Terms of Use. Resources may not be resold, redistributed, shared, uploaded for public access, or claimed as your own. Please refer to the individual product description and included Terms of Use for specific licensing information.
Privacy & Safety
Queen’s Educational Resources® respects your privacy and is committed to protecting the personal information you provide when visiting or making a purchase through our website.
​
Information provided during checkout, such as your name, email address, billing information, and other information necessary to process your order, may be collected and processed through Wix and its authorized payment providers. Payment information is handled through secure third-party payment processing services and is not directly stored or managed by Queen’s Educational Resources®.
Information collected through this website may be used to process and fulfill orders, provide customer service, communicate with you regarding purchases, maintain website functionality, prevent fraud or misuse, and, when you have chosen to subscribe, send promotional or marketing communications.
​
Queen’s Educational Resources® does not sell your personal information. Information may be shared with service providers when necessary to operate the website, process payments, deliver purchases, or provide services requested by you.
​
By using this website, you acknowledge that certain third-party services, including Wix and payment processors, may process information according to their own privacy policies.
​
Licensing & Multiple-User Purchases
Digital Products, Refunds
& Returns
Queen’s Educational Resources® products are licensed digital resources. Unless otherwise stated in the individual product listing, a purchase is intended for use by the individual purchaser in accordance with the Terms of Use provided with the resource.
​
Purchasing a resource does not grant permission to redistribute, resell, share, copy, or make the original files publicly available. Resources may not be posted online or otherwise distributed in a manner that allows others to access or download the original files.
​
Schools, departments, organizations, or other customers interested in purchasing resources for use by multiple educators or users should contact queenseducationalresources@gmail.com for information regarding additional licenses or appropriate usage.
Clipart and other graphic products may have additional commercial-use requirements. Please review the Terms of Use included with the product and the individual product listing before using artwork in products you intend to distribute or sell.
All products sold by Queen’s Educational Resources® are digital products unless otherwise specifically stated. No physical product will be shipped.
​
Due to the nature of digital products, all sales are final. Digital products are not eligible for returns, exchanges, or refunds after purchase.
​
Please carefully review the product description, included formats, grade or age recommendations, and other product details before completing your purchase.
​
If you experience a technical issue with a file, receive an incorrect file, or have difficulty accessing your purchase, please contact queenseducationalresources@gmail.com so we can assist you.